Refund & Cancellation Policy – Haluxe Gems

Effective Date: [Insert Date]

We strive for 100% satisfaction. However, due to the high value and customization involved in gemstones and jewelry, our refund policy is as follows:

1. Return Eligibility

• Returns are accepted only in the case of damaged, defective, or incorrect items.

• Requests must be made within 7 days of receiving the order.

• Item must be unused and in original packaging.

2. Non-Returnable Items

• Customized or engraved items

• Loose gemstones after certification or alteration

• Items on clearance or sale

3. Refund Process

• Once approved, refunds will be processed within 7–10 business days via the original payment method.

• Shipping and handling charges are non-refundable.